About

FAQ

• Where is the store based?

  Argyle, TX

• Do you accept orders placed outside of the US?

  We sure do! Although, shipping will increase due to the nature of international usps prices.

• How long will it take to receive my order?

  How will my item be shipped?
  I use USPS First Class 2-5 days, unless chosen otherwise.

  When will my item/items be shipped?
  Items ready for shipment are shipped out within 1-3 business days.When payment has been posted. Made to Order items are ready to ship with 2-5 days.

  Are you custom ordering?
  Custom orders will be discussed when item is shipped & update in shipping box will be made.

  Do you need your item sooner?
  Please chose the shipping you prefer. First Class takes 2-5 days. Priority Mail takes 1-3 days.

  What address will order go to?
  I always ship to the address listed unless you indicate otherwise.
  I will update the shipping box when your order ships & email with tracking will be sent to you.

  Do you want Delivery Confirmation and/or Insurance?
  Delivery Confirmation &/or Insurance is not included. If you desire to add this please write note to seller & addition charges will apply. Tracking will be emailed to you once shipment has been sent. Keep an eye out on your package by the tracking number.:)

  INTERNATIONAL SHIPPING
  Unfortunately, I can not control the time it takes for the mail service to deliver your purchase. Please know, I do my best to ship as soon as possible and will inform you of when purchase is shipped.

  Customs fees are the responsibility of the buyer.

  I'm sorry but it can take up to 2-12 weeks for some items to get to their destination. Please be patient! Just know that I have shipped to you and wish I had more control on how fast it gets there.:)

  Shipping prices to your country may vary from listing price, More or Less. I prefer to use USPS Priority Mail International Flat Rate, in which has standard rates. ADD EXTRA ITEMS from my shop for MORE FOR YOUR $!!!!.. ***Extra shipping cost will be email via PayPal link if you prefer different shipping method***. Once payment is received, item will be on its way to you.

  How are my items packaged?
  I carefully pack each one of my items so they get to you safely and in one piece. The item will come wrapped in tissue paper, tied with ribbon, & company card/washing instructions added to ribbon. If items are damaged in any way I am not reliable. ADD Insurance to your order if you are concerned. However, please contact me & we will try to work something out.

  THANK YOU!

• Does your shop do Custom Orders?

  Yes. We Do!!

  Policies for Custom Orders.

  If you desire to have item custom made email your request. We will do our best to create your vision.

  Once item is made to your liking, payment will need to be made before shipping the item to you.

  I truly have a passion for what I do & put many hours in creating these designs. So please be patient and don't hesitate to contact me for an update on your order.

  NO EXCHANGES OR RETURNS ON ANY CUSTOM ORDERS.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.